Torque African Jewelry

Order Processing:
5-7 Business/Working days (Monday - Friday)
Custom/Tailor made order processing: Est. 10-15 Business/Working Days (depends on the no. of orders).

Shipping:
Delivery depends on the shipping method you select, the delay is marked.

Order Distribution:

1-3 Business/Working days (Monday - Friday)

*Estimated Delivery = Order processing + Shipping + Distribution
*The above does not include customs clearance delays

For more details, please refer our Shipping & Handling Policy

Frequently asked questions about returns, refunds, and exchanges.

How can I get a refund? 
To get a refund, the product(s) must be returned within 30 days from the date of purchase or within 7 days from the date of delivery.

The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

My question is not addressed...
If you have any queries regarding return or refund, please read our Returns & Refunds policy

Your questions and comments are important to us and we aim to provide good customer service. 

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Your questions and comments are important to us and we aim to provide good customer service.