- The address was wrong
- Customs declaration was not declared or paid
- The correct postage was not fully paid
- Return tracking number not updated
The Return Tracking Number was not updated on the Returns page or on email that you received, therefore, we have no idea whether the product was returned or you decided to keep it. To update your return tracking number, click on the Returns Center, fill-in your order number and the email address used to make the purchase. Then click "Add Tracking Number"