SHOPPING FAQ's

ORDERS

How do I track the status of my order and order shipment?

You can track your order and shipped package a few different ways:

 

  • Your order confirmation email will have an ORDER number which ends with LSP at the top of the email. Enter that number and the email address you used into the Track Your Order form on our Customer Care page. Your order details will appear. If your order has been shipped, you will see a carrier tracking number and the tracking progress of your order shipment.
  • You can also sign in to your account online to view your order history. From there, you can view your order details. To track the progress of your order shipment, you can also click “Track Your Order” on lestyleparfait.com.
  • Your order shipment confirmation email will include a carrier tracking number with a link to a Track Your Order page. From there, you can track your package real-time and sign up to receive tracking updates via text message.
  • For each shipment, you will receive an email notification the day before your package is scheduled to be delivered and you will also receive a delivery confirmation email after delivery.


Some other details to consider:

  • When an order ships depends on the availability of the ordered product.
  • LeStyleParfait reserves the right to restrict product quantities per order at our discretion. We may cancel orders that exceed these limits without prior notice.
  • The estimated delivery time for your order is based on the number of business days it takes to process and pick your order PLUS the carrier’s transit time. Delivery and transit times will vary based on the order's final destination. A business day is considered Monday through Friday, not including holidays.

I didn’t receive my order, but my order tracking details shows it has been delivered. What’s going on?

If your order tracking details shows that your package was delivered, but you can't find it within 1-2 days of expected delivery:

  • Ensure your shipping address is correct
  • Check for a notice of attempted delivery
  • Search the area of your delivery location for your package, like your mailbox or wherever else you receive mail
  • Check with neighbors to see if someone else received or accepted the package
  • Wait an additional 1-2 days as some packages may be reported as delivered up to 36 hours prior to arrival

What if I receive the wrong item or my order is missing an item?

  1. If you are missing an item(s), track your order to make sure that there is still not another package on the way.
  2. If you received the package and it contains the wrong item or an item is missing, we’ll work with you to make it right. Please contact Customer Care for instructions on returning the incorrect item.

SIZING

What clothing size will fit me?

Each product page contains a “Size Chart” beneath the product's available sizes so that you can determine how your size will convert between various genders and ages. Click the “Size Chart Converter” link to convert measurements from centimetres (cm) to inches or vise versa.

Most products are measured in centimetres (cm) to best understand typical size suggestions and conversions. To convert your measurements, click here.

Please note that some products have a smaller fitting, DO NOT assume your size tag.

What shoe size will fit me?

Each product page contains a “Size Chart” beneath the product so that you can determine how your size will convert between various genders and ages.

Most shoes are marked in USA sizes, European Sizes and UK sizes. Each shoe size may have the foot length measurements. Click the “Shoe Size Converter” link to convert measurements from centimetres (cm) to inches or vise versa.

Please note that some shoes have a smaller or larger fitting, DO NOT assume your size tag.

COMPLETING A PURCHASE

How do I make a purchase online?

You can complete your purchase on lestyleparfait.com in 5 simple steps.

Once you find the product that you want to buy, select the color and size. Select "Add to cart/basket".

1. Cart/Basket
Click the “basket” icon to view the items in your basket. After reviewing the items, click "Proceed to Checkout" or "Checkout with PayPal" (to checkout with PayPal, you will select the “PayPal” method of payment on the Payment & Billing page).

2. Sign In or continue as Guest
For express checkout, you can sign in to your LeStyleParfait account. You can create an account during the checkout process if you don’t already have one or you can check out as a Guest.

If you already have an account, sign in by entering your email address and password. If you previously created an account and forgot your password, we can help you with that. Click on the “Sign In” link and then the “Forgot Password” link.

3. Shipping
Provide the shipping address and destination for your order. If you are checking out using your account, the shipping address you previously used will appear. You can use the same address or edit it here.

Select the delivery method you want to apply to the order. Shipping costs varies depending on the shipping method you select or location. Remember, estimated delivery and carrier transit times may vary based on your order's final destination.

Select "Continue to Payment & Billing".

4. Payment & Billing
Select your method of payment and provide the billing address. If your billing and shipping address are the same, you can check the box indicating this.
If you select “PayPal” or “PayPal Credit”, you’ll be directed to PayPal’s website. You’ll need to sign in on the PayPal website and provide information payment there. You’ll You’ll be able to review your order details on lestyleparfait.com before your order is placed.

You can also pay using a LeStyleParfait's gift card.

Select “Continue to Order Review”.

5. Order Review and Placement
Ensure all order information is correct. On this page, you can edit your shipping information and payment and billing information before placing the order.

Select "Place Your Order" to complete checkout.

After placing your order, you’ll be redirected to an Order Confirmation page which will list your order ID number. You’ll also receive an Order Confirmation via email once you complete the checkout process. Please print the order confirmation page or save your order ID number for your records.

You can track your order using the Track Your Order form on the Customer Care page.

Why is my discount code not applicable?

Our coupons and other promotional offers can’t be applied towards the purchase of some of the items we offer for sale.

In most cases why your discount code or offer is not applied is because:

1. It's Expired
Discount codes are only usable with 14 days, after that period, it is not usable.

2. Not Eligable For Free Shipping
The total amount of products that you have added to the cart does not qualify for the minimum purchase amount. The free shipping offer differs in every geographic location. Usually, it is marked at the header of lestyleparfait.com and also the shipping cart.

3. Discount Code has already been used
A discount code is only usable once, if you had previously used it, the code will not be applicable.

Why did my order cancel?

There are several reasons we may have canceled your order. Order cancellations may be because of what you have ordered, how you tried to pay for your order, the location to which you’ve chosen to ship your order and even the duration the items in your order have been sitting in your shopping Cart/Basket before you checked out.

Here’s a brief explanation of the most common reasons for why your order may be canceled.

  • Inventory issues.
All of our orders are subject to product availability. We do our best to keep stock status current and up-to-date. But, there may be instances when an item may actually be out of stock when you order it or is no longer available when we try to locate it to fulfill your order.

  • Payment issues.
We may not have been able to process your payment because of issues with the information you provided for your payment method or billing address. For example, the billing address and phone number you provided for your credit card account does not match what your bank has on file.

  • Shipment issues.
You may have provided an incorrect or incomplete shipping address and we are unable to complete delivery of your order.

  • Excess orders.
The items and quantities of items you have ordered may have exceeded limits we place on such orders.

We will email you to let you know when we’ve canceled your whole order or a portion of your order. If your order is canceled and you need assistance, please contact Customer Care.

When will I receive my funds back if my order was not approved or canceled?

When you place an order, we contact your debit or credit card's issuing financial institution to confirm that your card is valid and has not been reported as lost or stolen.

If you paid by debit/credit card: Funds are reversed to the same card that you used for payment.

If you paid by PayPal: Your refund will be credited on your PayPal account or the bank card that you used through PayPal to make the purchase.

If you paid with LeStyleParfait's Gift Card: Your refund will be placed on a new Gift Card which will be mailed to you.

If your order was partially canceled, we will send you a gift card in the mail for the amount of the canceled item(s).

RETURNS

How do I return or exchange a product?

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How do I return?

  • Visit our returns center 
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return or exchange
  • Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

  • Products NOT Within 30 days from the date of purchase OR 7 after delivery
  • Products in unused and resell-able condition. 
  • In the original packaging with all the tags intact

What items are non-refundable? 

 The following items cannot be returned:

  • LeStyleParfait Gift cards
  • Sale items (if applicable)
  • Custom/tailor made products (African clothes, men's suits)
  • Intimate products (swimwear, panties, underwear, bras)

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date. All products are inspected before shipping, please DO NOT cut the buttons to prove that the product is defective!

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

My question is not addressed...

If you have any queries regarding return or refund, please read the returns & refunds policy.

Why was my return request not approved?

If your return request was not approved:

1. Check to confirm that the product was not listed on the list of exclusions

2. The return request was submitted after the approved time frame, that is, 7 days after delivery or within 30 days from the date of purchase.

3. No proof to back your return request claim

Where is my refund?

What are the refund options?

The following refund options are supported:

  • Refund to the original payment method

  • Refund to store credit (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the return approval email that you received after submitting the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 10 - 15 *working days after approval.

* Monday to Friday not including public holidays

My question is not addressed...

If you have any queries regarding return or refund, please read the returns & refunds policy.

Why was my return parcel returned back to me?

If you returned a parcel and it was returned back to you by the post office, it could be either:
  • The address was wrong
Check to make sure that you send back the product to the address we provide you after your return request is approved.
  • Customs declaration was not declared or paid
This is a requirement and may only cost $1 but will save you on return charges.
  • The correct postage was not fully paid
Please note that we do not pay customs fees (if any) or postage fees on your behalf.
  •  Return tracking number not updated

The Return Tracking Number was not updated on the Returns page or on email that you received, therefore, we have no idea whether the product was returned or you decided to keep it. To update your return tracking number, click on the Returns Center, fill-in your order number and the email address used to make the purchase. Then click "Add Tracking Number"

PAYMENT INFORMATION

What forms of payment do you accept on LeStyleParfait.com?

We currently accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Afterpay, Klarna and Le Style Parfait's gift cards as forms of payment.

How do I use a Le Style Parfait's gift card to pay for a purchase on LeStyleParfait.com?

To use a Le Style Parfait's Gift Card for an online purchase, during the checkout process enter the gift card number on the “Payment & Billing” page in the checkout process. After you “APPLY” the gift card to your Order Total, you may click on “Continue to Order Review”. 

If there is a remaining balance to pay after you apply your gift card, you can enter your debit or credit card information to pay the balance.

If the gift card you applied covers the order’s Total amount, you will not need to enter your credit card information and you can proceed to the next step in the checkout process. 

What if I don’t have a credit card to make a purchase with?

You have the option of using a Visa or MasterCard debit card to make an online purchase. Le Style Parfait's Gift Cards and PayPal are other methods of payment we accept for online purchases. However, if you’re unable to pay using one of these methods, please contact us.

When is my debit or credit card charged?

Your debit or credit card is charged immediately after you make the purchase.

When an order is first placed with Le Style Parfait, we contact your debit or credit card's issuing financial institution to authorize the transaction. The financial institution confirms whether or not your card is valid and has not been reported as lost or stolen.

Why isn’t my coupon working?

If your coupon is not working, verify that the item you are trying to use it with is not:

1. Expired
The coupon code was valable for a period of time and that sale period is closed.

2. Not Applicable

If no coupon exclusion applies, verify that your shopping Basket meets the terms and conditions of the coupon.
If your shopping basket meets such parameters, verify you’ve entered all information correctly.

3. Coupon Code has already been used
A coupon code is only usable once, if you had previously used it, the code will not be applicable.

If your coupon is still not working and you believe that it should, we're here to help. Please contact Customer Care if you need assistance.

Why didn’t my order go through?

Sometimes, your order may not go through for various reasons. You may have provided incorrect information or your method of payment may otherwise be unavailable.

If you are having trouble processing an order online using a debit or credit card, please first contact the debit or credit card provider for verification of your customer information on your form of payment and availability of your method of payment.

If you continue to have trouble processing your order after resolving any issues with your method of payment, you can order your product by contacting Customer Care.

What is Afterpay?

Use Afterpay to make purchases in equal installments, interest free. See all the Frequently Asked Questions about Afterpay here. See the terms of the Afterpay Purchase Payment Agreement here.

What is Klarna?

Use Klarna to make purchases in equal installments, interest free. See all the Frequently Asked Questions about Klarna here.